Senior Strategic Account Manager

Hovione is an independent family owned international group of companies. From the beginning, we have set ourselves above and apart through our innovative technological and productive capabilities, reaching a top spot in the world market as an integrated Contract Development and Manufacturing Company dedicated to helping Pharmaceutical Customers bring new and off-patent drugs to market.

Our people are the main asset for our continued success. Reaching over 1950 team members, from 36 different nationalities, that are located across Asia, Europe and North America (Portugal, US, Macao, Ireland, China, Hong Kong, Japan, India, and Switzerland), including 4 production sites.

Working at Hovione means reaching for innovation and excellence in everything we do: for our clients, our partners and, above all, our patients. That is why we are In it for life.

Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of  accounts that may include major strategic customers within a geographic or industry focus. Identifies and develops demand for the organization’s products and services and closes new sales opportunities. Achieves revenue targets by increasing revenue spend per account. Negotiates, with autonomy, highly complex and long term contracts. May conduct regular status and strategy meetings with the customer’s senior management to understand their needs and link them to the organization's product/ service strategies.

• Achieve revenue targets and ensure projects deliver for the portfolio of strategic accounts
• Manage the client interface of assigned strategic accounts and provide outstanding commercial service through fast, trustworthy and knowledgeable responses to customer demands, and/or coordinating others in responding to customers
• Lead relationships with colleagues in different countries and job functions to ensure customer needs are met
• Create, execute and coordinate account management and development plans for the strategic accounts under responsibility
• Participate in negotiations of CDAs, Master Service Agreements and Commercial Supply Agreements for allocated strategic accounts in close collaboration with the Senior Director of the area
• Coordinate with the global regulatory, production, and R&D groups to provide a superior level of customer service and technical support.
• Develop and accumulate strong and extensive Hovione product and service expertise, sharing knowledge of offerings and cross-selling as appropriate.
• Develop and accumulate strong knowledge about the business needs and strategic orientation of the accounts under responsibility.
• Analyze data, including demand forecasting, within Hovione´s Customer Relationship Management system  to ensure accurate forecasting and reporting
• Assist in the negotiation of complex long-term contracts including (but not limited to) sales contracts, quality agreements and development agreements
• Identify complex market trends and demands and proposing ideas for new products and services
• Identify new critical opportunities for the existing product and / or services portfolio and linking with the Business Development team as appropriate
• Monitor customer account and market activity and provide concise and insightful analysis on customer dynamics, market developments and competitor activity
• Optimize the relationship with established clients through both strategic and tactical means including (but not limited to) Account Plans, , Periodic Business Reviews, client visits and Satisfaction Survey Action Plans
• Coordinate and/or prepare reports and data analytics
• Attend and represent Hovione at key Trade Shows
• Develop, propose and plan the related budget for your accounts in line with the unit's strategy, in order to align activities with Sales strategic objectives
• Monitor budget, by controlling budget evolution, identifying any deviations between the real and the foreseen and taking corrective measures
• Ensure compliance with GMP and HSE guidelines, internal and external requirements as well as promote the implementation and maintenance of Hovione´s policies, systems and procedures (COPs, HBR, SOPs and others) within his/ her TM,
• Carry out assigned tasks and duties in a safe manner, in accordance with instructions, and to comply with environmental, health & safety rules/procedures, regulations and codes of practice

• Bachelor or Master´s degree in Chemistry, Chemical Engineering, or related field
• Technical background preferred
• 10 years of relevant experience in business development, account management or related commercial area in the pharmaceutical sector,preferred CDMO experience with a focus on large pharma companies preferred
• Proven experience in leading others in project context
• Effective time management skills and the ability to multitask.
• Track record of overachieving targets
• Experience in budget planning and forecasting
• Experience in pharmaceutical product development and manufacturing (desired)
• Possess extensive knowledge of account management, marketing, sales and business development principles and practices and is able to effectively share them with others
• Possess extensive knowledge of pharmaceutical supply chain and market
• Possess extensive knowledge of pharmaceutical product development
• Possess extensive knowledge of pharmaceutical cGMP and regulatory requirements
• Good communication skills (verbal and written)
• Skilled at managing complex processes and tools
• Fluency in English is a requirement
• Ability to travel

Hovione is a proud Equal Opportunity Employer

Inclusion and diversity are key to us. At Hovione, that means a work environment where differences are valued, and everyone is treated with fairness and respect. We want all our team members worldwide to feel supported, respected, and have the opportunity to achieve their full potential, regardless of their age, gender, religion, disability, sexual orientation or ethnicity.

Notice to Agencies and Search Firms Representatives
Hovione does not accept unsolicited résumes from agencies or search firms for this job posting. Any resumes submitted to Hovione by a third-party agency or search firm without a valid written and signed search agreement will become the sole property of Hovione. No fees will be paid if a candidate is hired for this position as a result of an unsolicited referral. Thank you for your understanding.