Senior Account Manager

Hovione is an independent family owned international group of companies. From the beginning, we have set ourselves above and apart through our innovative technological and productive capabilities, reaching a top spot in the world market as an integrated Contract Development and Manufacturing Company dedicated to helping Pharmaceutical Customers bring new and off-patent drugs to market.

Our people are the main asset for our continued success. Reaching over 1950 team members, from 36 different nationalities, that are located across Asia, Europe and North America (Portugal, US, Macao, Ireland, China, Hong Kong, Japan, India, and Switzerland), including 4 production sites.

Working at Hovione means reaching for innovation and excellence in everything we do: for our clients, our partners and, above all, our patients. That is why we are In it for life.

• Build and maintain strong, long-term relationships with senior decision-makers and key influencers within a designated portfolio of customer accounts, which may include major strategic clients in specific geographic or industry sectors
• Optimize the customer relationship with established clients through both strategic and tactical means including (but not limited to) Key Account Plans, Account Growth Plans, Periodic Business Reviews, client visits and Satisfaction Survey Action Plans
• Identify and develop new sales opportunities and are typically responsible for successfully closing them. By increasing the visibility and perceived value of the company’s products and services, you will generate demand and strengthen our market presence.
• Develop and accumulate strong and extensive Hovione product and service expertise, sharing knowledge of offerings and cross-selling as appropriate
• Achieve the sales targets and ensure project delivery for the portfolio of customer accounts under responsibility and growing account spend and uncovering upselling and cross-selling opportunities.
• Manage the client interface of assigned accounts and provide outstanding commercial service through fast, trustworthy and knowledgeable responses to customer demands, and/or coordinating others in responding to customers
• Monitor customer account and market activity and provide concise and insightful analysis on customer dynamics, market developments and competitor activity
• Lead relationships with colleagues in different countries and job functions to ensure customer needs are met
• Assist in the negotiation of complex long-term contracts including (but not limited to) sales contracts, quality agreements and development agreements
• Analyze data, including demand forecasting, within Hovione´s Customer Relationship Management system (CRM) for Europe to ensure accurate forecasting and reporting
• Attend and represent Hovione at key Trade Shows

• Typically requires 10 years of relevant experience in account management / business development or related commercial area in the pharmaceutical sector
• Master´s degree in Chemistry, Chemical Engineering, or related field
• Technical background preferred
• Track record of overachieving targets
• Experience in budget planning and forecasting
• Possess extensive knowledge of account management, marketing, sales and business development principles and practices and is able to effectively share them with others
• Possess extensive knowledge of pharmaceutical supply chain and market; pharmaceutical product development and cGMP and regulatory requirements
• Good communication skills (verbal and written)
• Skilled at managing complex processes and tools
• Effective time management skills and the ability to multitask
• Proven experience in leading others in project context
• Fluency in English is a requirement
• Must have the Knowledge, Experience and Skills to conduct their tasks in accordance with the rules and procedures set down

Hovione is a proud Equal Opportunity Employer

Inclusion and diversity are key to us. At Hovione, that means a work environment where differences are valued, and everyone is treated with fairness and respect. We want all our team members worldwide to feel supported, respected, and have the opportunity to achieve their full potential, regardless of their age, gender, religion, disability, sexual orientation or ethnicity.