Strategic Account Manager

Hovione is an independent family owned international group of companies. From the beginning, we have set ourselves above and apart through our innovative technological and productive capabilities, reaching a top spot in the world market as an integrated Contract Development and Manufacturing Company dedicated to helping Pharmaceutical Customers bring new and off-patent drugs to market.

Our people are the main asset for our continued success. Reaching over 1950 team members, from 36 different nationalities, that are located across Asia, Europe and North America (Portugal, US, Macao, Ireland, China, Hong Kong, Japan, India, and Switzerland), including 4 production sites.

Working at Hovione means reaching for innovation and excellence in everything we do: for our clients, our partners and, above all, our patients. That is why we are In it for life.

Hovione is hiring for a Strategic Account Manager - on site (hyrbrid role) - at our New Jersey location.

The Strategic Account Manager orchestrates and works collaboratively amongst teams (Internal and External) to foster the development and continued growth of the relationship with strategic customers.  Strategic Account manager will be responsible for account plans, future growth and developing strategies to help the organization and the client evolve as partners. The main function of this role is to deliver excellent service and contribute to the long-term growth strategy of Hovione.

• Managing Strategic account portfolio
  
• Establish strong, long-term client relationships
  
• Communicate with major clients on a regular basis and respond to specific queries
  
• Suggest solutions and innovative ideas to meet client needs
  
• Handle complaints and problems in a timely and effective manner
  
• Act as the liaison between key customers and internal teams
  
• Identify and approach new potential strategic customers as required by the organization
  
• Monitor sales performance metrics per account
  
• Prepare monthly, quarterly and annual reports and forecasts
  
• Acquire a thorough understanding of key customer needs and requirements
  
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
  
• Ensure the correct products and services are delivered to customers in a timely manner
  
• Serve as the link of communication between key customers and internal teams
  
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
  
• Play an integral part in generating new sales that will turn into long-lasting relationships

Minimum requirements:

• BS or Master's degree completed from an accredited institution  
• Proven work experience as a Strategic account manager or Key account manager
  
• 7+ years in sales for Pharmaceuticals (CDMO, CMO)  
  
• Understanding of Regulations, GMP, Clinical trials and Commercial programs
  
• Hands on experience with CRM software and Account management systems
  
• Understanding of sales performance metrics
  
• An ability to address customer requests in a timely manner
  
• Excellent communication and interpersonal skills with an aptitude for building strong client relationships
  
• Strong negotiation skills with a problem-solving attitude
  
• Availability to travel as needed
  
• Science / Business related degree
  Proficient in Microsoft tools

Hovione is a proud Equal Opportunity Employer

Inclusion and diversity are key to us. At Hovione, that means a work environment where differences are valued, and everyone is treated with fairness and respect. We want all our team members worldwide to feel supported, respected, and have the opportunity to achieve their full potential, regardless of their age, gender, religion, disability, sexual orientation or ethnicity.

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